Understanding Interakt pricing and hidden fees

Interakt structures its pricing into three fixed subscription plans: Starter (Rs. 999/month), Growth (Rs. 2499/month), and Advanced (Rs. 3499/month), when billed annually. The Starter plan includes basic WhatsApp inbox and broadcast capabilities but restricts advanced features.

Growth and Advanced plans add custom contact fields, automated routing rules, and catalog integrations. Extra user seats are billed individually on lower-tier plans, which can increase monthly costs as you recruit more sales or support representatives.

Beyond base subscription fees, businesses must model variable fees. Interakt packages its platform around message-cost-based billing, where template conversation charges differ based on Meta's marketing, utility, and authentication categories.

Additionally, access to advanced automation features, custom API integration keys, and payment gateways can require upgrading your plan. AxoDesk offers seat-based pricing with unlimited contacts and no markup fees on Meta conversation rates, keeping costs predictable.

All Interakt plans include a base allowance of 5 user seats. For small sales setups, this is sufficient. However, as customer service departments add agents to manage queues, Interakt charges additional user fees monthly.

This seat licensing model means adding 10 agents increases your monthly subscription by Rs. 2,000 to Rs. 3,000. AxoDesk offers flat-seat billing with unlimited contacts, channels, and features, keeping software costs aligned with your team size.

To evaluate value, let us model three team scenarios: a 5-agent team, a 20-agent team, and a 100-agent enterprise. For 5 agents, Interakt costs Rs. 999 to Rs. 2499/mo, while AxoDesk offers flat-seat pricing. Both platforms are competitive at this level.

For 20 agents on Interakt's Growth plan, the cost is the base Rs. 2499 + (15 extra seats * Rs. 500) = Rs. 9,999/mo. With AxoDesk, flat seat licensing allows you to support 20 agents cost-effectively. For 100 agents, Interakt costs Rs. 2499 + (95 extra seats * Rs. 500) = Rs. 49,999/mo, while AxoDesk's enterprise volume discounts keep software overheads sustainable.

Interakt is a solid choice when you are a small, India-centric brand seeking a basic WhatsApp catalog and payment platform with simple Rupee invoicing, and you do not require email ticketing or custom CRM connections.

AxoDesk is better for growing support and sales divisions. AxoDesk unifies WhatsApp, social DMs, email support, and live chat in one inbox, includes deep Shopify integration, developer APIs, and seat-based billing with no active contact caps.

Interakt packages are based on message volumes, charging additional fees for custom API keys, role-based user permissions, and integrations. Template message costs vary by category, which can complicate budgeting.

As customer lists grow and broadcast volumes scale, Interakt's message-based billing model increases monthly expenses, making seat-based licensing with unlimited contacts more cost-effective.

Interakt charging structures can become expensive for multi-agent support teams as user counts scale, whereas AxoDesk's seat licensing models scale linearly with volume discounts.

Startups seeking a low-cost, rupee-billed starting point can utilize Interakt. However, starting with an omnichannel CRM prevents data migration friction as customer channels expand.

Interakt is optimized for WhatsApp catalog checkout cards and payments, but its data sync lacks CRM context, requiring agents to verify orders in separate dashboards.

Enterprise buyers require secure developer controls, workspace segregation, and single sign-on (SSO) compliance. These advanced parameters are restricted or unavailable on Interakt's plans.

By unifying email queues, Instagram DMs, and WhatsApp chats in one dashboard, AxoDesk reduces manual labor and ticket deflection rates, improving overall customer relationship ROI.