🤖 AI & Automation

AI & Automation

Set up AI Agent, AI Assist, and no-code automation workflows to route conversations, suggest replies, escalate issues, and save time.

3 articles in this category

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AI Agent

Autonomous conversation handling

Setting Up Your AI Agent

Configure AxoDesk's AI Agent to autonomously handle FAQs, qualify leads, and escalate to humans — without any coding.

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Reply suggestions and copilot tools

AI Assist — Copilot for Your Agents

Use AI Assist to get real-time reply suggestions, smart summaries, tone adjusters, and auto-translations as your team chats.

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Trigger-condition-action builder

Build Automation Workflows

Create no-code trigger-condition-action automation flows for routing, tagging, replying, escalating, and external handoffs.