AI & Automation
Set up AI Agent, AI Assist, and no-code automation workflows to route conversations, suggest replies, escalate issues, and save time. AxoDesk’s automation engine utilizes a visual trigger-condition-action builder that requires zero coding experience to configure. This guide covers setting up automated agent assignments, routing chats based on keywords, escalations for SLA breaches, and building responsive WhatsApp chatbots. You will also learn how to train our AI Agent on your company documentation and FAQs to deflect common support inquiries and draft high-quality reply suggestions for your live agents. Explore how to build automated custom flows for lead qualification, abandoned cart notifications, appointment bookings, customer feedback collections, and automated out-of-office away replies.
AI Agent
Autonomous conversation handling
AI Assist
Reply suggestions and copilot tools
Automation Workflows
Trigger-condition-action builder
Help Center Reference Guidelines
Welcome to the AxoDesk official help documentation hub. The guides, tutorials, and API reference resources compiled in this category section are specifically designed to help your team leverage our CRM and omnichannel messaging capabilities to their fullest potential. Every article is verified by our customer success engineering group for technical accuracy, security compliance, and platform alignment across all major chat protocols.
When configuring these systems, always verify that your current client configuration matches our active endpoint schema. To prevent rate-limiting delays, connection dropouts, or message failure alerts, we recommend reviewing system variables, security credentials, and webhooks mapping configurations prior to live deployments. If you experience service interruptions, require custom webhook integrations, or need help mapping specific fields, please consult our developer guide or contact the technical support team.
Our docs are constantly updated as new CRM functions, team inbox controls, AI auto-replies, and WhatsApp API rules evolve. Please check back often or subscribe to the AxoDesk changelog to get notifications of platform updates.