Analytics
Use AxoDesk reports, dashboards, CSAT insights, and performance metrics to monitor conversations, teams, channels, and workflow results. Data-driven decision making is critical for optimizing team performance and identifying bottlenecks in your customer journey. This guide details how to read conversation volume reports, monitor agent response and resolution times, track CSAT customer satisfaction scores, and analyze broadcast campaign performance. Discover how to create custom saved report views and export analytics data to model your customer support metrics, optimize support schedules, and measure campaign return on investment. We also cover tracking first-response times (FRT), average resolution times (ART), and measuring chatbot deflection metrics.
Reports & Dashboards
Conversation, team, and CSAT reports
Help Center Reference Guidelines
Welcome to the AxoDesk official help documentation hub. The guides, tutorials, and API reference resources compiled in this category section are specifically designed to help your team leverage our CRM and omnichannel messaging capabilities to their fullest potential. Every article is verified by our customer success engineering group for technical accuracy, security compliance, and platform alignment across all major chat protocols.
When configuring these systems, always verify that your current client configuration matches our active endpoint schema. To prevent rate-limiting delays, connection dropouts, or message failure alerts, we recommend reviewing system variables, security credentials, and webhooks mapping configurations prior to live deployments. If you experience service interruptions, require custom webhook integrations, or need help mapping specific fields, please consult our developer guide or contact the technical support team.
Our docs are constantly updated as new CRM functions, team inbox controls, AI auto-replies, and WhatsApp API rules evolve. Please check back often or subscribe to the AxoDesk changelog to get notifications of platform updates.