Webinars & Live Sessions
Documentation, help guides, integration planning, webinars, blog insights, and practitioner resources - all in one place.
Webinars & Live Sessions
Join live product demos, deep-dive workshops, and watch on-demand recordings from past sessions.
Open WebinarsUpcoming Live
On-Demand Library
Industry Webinars
Comprehensive Reference Guide & Architecture
Deep-dive technical walkthroughs, configuration parameters, and best practices.
1On-Demand Training & Product Walkthroughs
AxoDesk hosts regular training webinars, live product walkthroughs, and developer Q&A sessions designed to help you optimize your conversation CRM workflows. This on-demand library packages recordings, key takeaways, and transcripts from previous sessions, covering platform setup, campaign scheduling, and custom API integrations.
2Webinar: Unifying Support Inboxes & Routing Rules
In this session, we discuss how fragmented support queues slow down representative response times. We walk through routing messages from WhatsApp, Instagram, Messenger, email, and live chat to one inbox, configuring round-robin assignments, and setting up agent collision warnings. We also review tracking representative performance, first-response times, and client satisfaction (CSAT) scores in the analytics dashboard.
3Workshop: Building WhatsApp Cart Recovery Flows
This developer-focused workshop covers designing Meta-compliant WhatsApp broadcasts for abandoned cart recovery. We review setting up trigger webhooks from Shopify, scheduling reminder templates at 1-hour and 24-hour intervals, customizing product catalog cards, and automating opt-out keyword detection to maintain high sender scores.
4Panel: AI-Powered Triage vs. Rules-Based Automation
Our product engineering team presents a comparison between visual trigger-condition-action workflows and autonomous AI agents. We explore training AI agents on your knowledge base, configuring prompt parameters, and setting up dynamic handoff controls that transfer conversations to human support agents when complex issues arise.
5Developer Q&A: Syncing CRMs & Webhook Reconciliations
This session covers advanced API setups. We discuss authenticating developer tokens, mapping custom database fields, securing webhooks with HMAC signature verification, and handling rate limits. We also review staging and testing integrations in sandbox environments before rollout.
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Public ReviewReview privacy, data processing, acceptable-use, security, and third-party information for AxoDesk.
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