Configure Your Inbox
Customize inbox views, notification settings, labels, assignment rules, business hours, and saved views for a cleaner team workflow.
Step-by-Step Guide
Access Inbox Settings
From the left sidebar, click your workspace name → Settings → Inbox. You will see all connected channels and their individual configuration panels.
Screenshot: Settings → Inbox panel overview
Replace with actual screenshot or diagram
Set Up Conversation Labels
Labels let you categorise conversations (e.g. VIP, Urgent, Follow-up). Go to Settings → Labels → New Label. Assign a colour and optionally a keyboard shortcut.
Screenshot: Label creation modal
Replace with actual screenshot or diagram
Configure Notification Preferences
Go to Profile → Notifications. Choose which events trigger desktop, email, or mobile push notifications: new assignment, mention, first reply, etc.
Tip: Enable browser notifications for fastest first-response time.
Create Inbox Views
Saved Views let you filter your inbox by assignee, label, channel, or status. Click + New View above your inbox list and define your filter criteria.
Screenshot: Saved Views configuration panel
Replace with actual screenshot or diagram
Set Working Hours
Go to Settings → Business Hours. Define operating hours per day. Outside these hours, automated away messages are sent and SLA timers pause.
Warning: Ensure your timezone is correctly set — all SLA counters depend on it.
Was this article helpful?
Your feedback helps us improve our documentation.
Related Articles
Create Your AxoDesk Account
Sign up, verify your email, create your first workspace, invite teammates, and complete guided onboarding steps for AxoDesk.
Invite and Manage Team Members
Add agents to your AxoDesk workspace, assign roles, create teams, set availability, and manage permissions for secure collaboration.
Build Automation Workflows
Create no-code trigger-condition-action automation flows for routing, tagging, replying, escalating, and external handoffs.