AxoDesk Legal
Third-Party Services and Subprocessors Notice
Effective: June 2, 2026 | Last updated: June 2, 2026
AxoDesk relies on vendors and customer-directed integrations. This notice explains the categories visible in the platform and how to request the production-specific list for your agreement.
1. Read this before relying on the list
The providers used for a specific customer can vary by production deployment, plan, region, enabled feature, and customer configuration. This public notice identifies provider categories and supported connections visible in the AxoDesk architecture. It is not a representation that every provider processes every customer's data. Enterprise customers should request the production-specific subprocessor schedule from sales@axodesk.io before contract signature.
2. AxoDesk-controlled vendor categories
| Category | Potential provider visible in the platform | Purpose |
|---|---|---|
| Object storage | Cloudflare R2-compatible object storage | File and media storage or delivery. |
| Operational monitoring | Sentry, when configured | Error diagnostics, logs, tracing, and operational monitoring. |
| Payments | Stripe and Razorpay, depending on billing flow | Subscription, invoice, and payment processing. |
| Website analytics | Google Analytics, Google Tag Manager, Microsoft Clarity | Marketing-site analytics after visitor consent. |
| Website support | Tawk | Optional marketing-site support chat after visitor consent. |
3. Customer-directed channels and integrations
When a customer enables a connection, AxoDesk exchanges data with that provider on the customer's instructions. Depending on configuration, supported or referenced integrations include:
- Meta services: WhatsApp Business Platform, Instagram, Facebook Messenger, Meta Ads, and Meta Conversions API.
- Shopify for commerce synchronization and webhook-driven updates.
- Google for OAuth-enabled account or channel flows.
- Email delivery and ingestion services such as Mailgun.
- SMS services such as MSG91.
- Calling services such as Exotel.
- Website chat and customer-configured webchat experiences.
These providers can act as independent controllers, processors, or subprocessor-like recipients depending on the integration and contract. Customers are responsible for reviewing their provider terms and configuration.
4. AI providers
Where a customer enables an AI feature, relevant instructions, knowledge content, and conversation context may be sent to the configured AI provider. Supported or referenced providers include OpenAI, Mistral AI, Cohere, Anthropic, and Google Gemini.
The production provider depends on customer configuration and deployment. Customers should request the applicable AI-provider terms, retention settings, and transfer details during enterprise review.
5. Changes and enterprise notices
AxoDesk may update providers as the platform evolves. Where a signed DPA requires advance notice or an objection process for new subprocessors, the signed DPA controls. Request the applicable schedule and notification channel from sales@axodesk.io.