📬 Inbox & Contacts

Inbox & Contacts

Manage conversations, contacts, labels, saved views, assignments, and segments so teams can keep every customer reply organized.

3 articles in this category

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Conversations

Assign, label, snooze, and resolve

Managing Conversations in Your Inbox

Assign, label, snooze, merge, and resolve conversations — everything your team needs to run a clean inbox.

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Profiles, custom attributes, and segments

Contact Profiles & Custom Attributes

Build rich contact profiles with custom fields, conversation history, CRM data, activity timelines, tags, and segmentation context.

Contact Segments — Advanced Filtering & Targeting

Build dynamic contact segments using multi-condition logic for personalised broadcasts and automation triggers.