Channels
Connect WhatsApp, Instagram, Messenger, Email, and other customer channels to AxoDesk with setup guidance and troubleshooting steps. Managing multiple communication platforms can lead to siloed support queues and delayed response times. This guide explains how to link your official WhatsApp Business API, Facebook Messenger, Instagram Direct Messages, and Gmail or Outlook mailboxes into a single collaborative inbox. Learn how to manage the Meta Business Manager verification process, build compliant message templates, schedule broadcast campaigns, and configure email SMTP/IMAP settings to ensure all customer touchpoints are unified and fully tracked. We also cover troubleshooting connection drops, understanding Meta sending limits, managing number quality ratings, and configuring custom channel profiles to match your brand assets.
WhatsApp Business API
Connect and configure WhatsApp
Connect WhatsApp Business API
Link your WhatsApp Business number to AxoDesk via the official Meta Business API — step by step.
Create & Submit WhatsApp Message Templates
Build, submit, and manage Meta-approved WhatsApp message templates for outbound campaigns, automation triggers, and customer updates.
Send WhatsApp Broadcast Campaigns
Send WhatsApp broadcast campaigns to opted-in contacts with approved templates, audience filters, scheduling, and delivery analytics.
Social Channels
Instagram and Facebook Messenger
Connect Instagram Direct Messages
Link your Instagram Business or Creator account to receive and reply to DMs and story mentions inside AxoDesk.
Connect Facebook Messenger
Connect Facebook Messenger to AxoDesk so your team can receive page messages, comments, and customer replies in one shared inbox.
Gmail, Outlook, and custom IMAP/SMTP
Help Center Reference Guidelines
Welcome to the AxoDesk official help documentation hub. The guides, tutorials, and API reference resources compiled in this category section are specifically designed to help your team leverage our CRM and omnichannel messaging capabilities to their fullest potential. Every article is verified by our customer success engineering group for technical accuracy, security compliance, and platform alignment across all major chat protocols.
When configuring these systems, always verify that your current client configuration matches our active endpoint schema. To prevent rate-limiting delays, connection dropouts, or message failure alerts, we recommend reviewing system variables, security credentials, and webhooks mapping configurations prior to live deployments. If you experience service interruptions, require custom webhook integrations, or need help mapping specific fields, please consult our developer guide or contact the technical support team.
Our docs are constantly updated as new CRM functions, team inbox controls, AI auto-replies, and WhatsApp API rules evolve. Please check back often or subscribe to the AxoDesk changelog to get notifications of platform updates.