Connect Instagram Direct Messages
Link your Instagram Business or Creator account to receive and reply to DMs and story mentions inside AxoDesk.
Step-by-Step Guide
Requirements
Your Instagram account must be a Business or Creator account (not personal) and must be linked to a Facebook Page managed in your Meta Business Manager.
Screenshot: Meta Business Manager page linking settings
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Add Instagram Channel
Go to Settings → Channels → Add Channel → Instagram Direct. Click Connect with Meta and grant the required permissions.
Screenshot: Instagram channel connection flow
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Select Your Instagram Account
Choose the Instagram account from the list of accounts connected to your Meta Business Manager. Only accounts linked to a Facebook Page will appear.
Configure Message Types
Choose which message types to receive: DMs, Story Mentions, Story Replies, Post Comments. Each can be toggled independently.
Tip: Enabling Story Mentions lets you see when customers tag your brand in their stories and respond directly in AxoDesk.
Test the Connection
Send a DM to your Instagram account from another account. It should appear in your AxoDesk inbox within seconds.
Screenshot: Instagram message appearing in AxoDesk inbox
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