Connect Facebook Messenger
Connect Facebook Messenger to AxoDesk so your team can receive page messages, comments, and customer replies in one shared inbox.
Step-by-Step Guide
Go to Add Channel
Settings → Channels → Add Channel → Facebook Messenger. Click Connect with Meta.
Screenshot: Channel selection screen with Facebook Messenger option
Replace with actual screenshot or diagram
Select Your Facebook Page
Choose your Facebook Business Page from the list. If your page is not listed, ensure the logged-in Facebook account is an admin of that page in Meta Business Manager.
Grant Permissions
Accept all requested permissions. These include: pages_messaging, pages_manage_metadata, and instagram_manage_messages (if also connecting Instagram).
Subscribe to Webhook Events
AxoDesk automatically subscribes your page to the required webhook fields (messages, messaging_postbacks, messaging_optins). No manual action required.
Tip: If existing messages stop appearing after connection, check your Facebook Page settings for conflicting inbox apps and remove duplicates.
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