Connect Email (Gmail, Outlook, IMAP/SMTP)
Bring your support or sales email into AxoDesk — connect Gmail, Outlook, or any custom IMAP/SMTP mailbox.
Step-by-Step Guide
Add Email Channel
Go to Settings → Channels → Add Channel → Email. Choose your provider: Gmail, Microsoft 365, or Custom IMAP/SMTP.
Screenshot: Email channel provider selection screen
Replace with actual screenshot or diagram
Connect Gmail
For Gmail: click Connect Google Account. Authorise AxoDesk with your Google Workspace account. Select the Gmail mailbox to sync. AxoDesk uses Gmail API (not IMAP) for reliable deliverability.
Warning: Ensure you are authorising with the email address you want to use as the support inbox, not your personal Gmail.
Connect Outlook / Microsoft 365
For Outlook: click Connect Microsoft Account. Authorise via Microsoft OAuth. Choose the target mailbox. AxoDesk syncs via Microsoft Graph API.
Screenshot: Microsoft OAuth consent screen
Replace with actual screenshot or diagram
Connect Custom IMAP/SMTP
Enter: IMAP host, IMAP port (993 for SSL), SMTP host, SMTP port (587 for TLS), email address, and app password. Test the connection before saving.
Common IMAP/SMTP settings: Gmail IMAP: imap.gmail.com:993 (SSL) Gmail SMTP: smtp.gmail.com:587 (TLS) Outlook IMAP: outlook.office365.com:993 (SSL) Outlook SMTP: smtp.office365.com:587 (TLS)
Configure Email Settings
Set a Display Name (shown to recipients), Reply-to address, email signature, and out-of-office auto-reply content.
Screenshot: Email channel configuration panel with signature editor
Replace with actual screenshot or diagram
Was this article helpful?
Your feedback helps us improve our documentation.
Related Articles
Configure Your Inbox
Customize inbox views, notification settings, labels, assignment rules, business hours, and saved views for a cleaner team workflow.
Build Automation Workflows
Create no-code trigger-condition-action automation flows for routing, tagging, replying, escalating, and external handoffs.